Terms of service

Last Updated: June 19, 2026

1. Introduction

Welcome to Dyulokha ("Dyulokha," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of the Dyulokha website, marketplace, mobile experiences, products, services, rewards programs, and related features (collectively, the "Services").

By accessing or using the Services, creating an account, making a purchase, or otherwise interacting with Dyulokha, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Returns Policy, Gift Card Terms, D-Club Terms, and any additional policies referenced herein.

If you do not agree to these Terms, you must discontinue use of the Services.

2. Eligibility

To use the Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and complete information.

By using the Services, you represent and warrant that you satisfy these requirements.

3. Marketplace Services

Dyulokha operates a global online marketplace featuring products offered by Dyulokha and, where applicable, independent brands, sellers, artisans, manufacturers, and partners.

Dyulokha may facilitate:

• Product listings
• Order processing
• Payment processing
• Shipping coordination
• Customer support
• Returns and dispute handling

Product availability, fulfillment, shipping times, warranties, and return eligibility may vary depending on the seller, product category, and destination country.

4. Account Registration

Certain Services require account creation.

You agree to:

• Maintain accurate information.
• Protect account credentials.
• Notify us immediately of unauthorized access.
• Accept responsibility for activity occurring under your account.

Dyulokha reserves the right to suspend or terminate accounts that violate these Terms.

5. Product Information

We strive to provide accurate product descriptions, specifications, pricing, and images.

However:

• Colors may vary due to photography, lighting, and screen settings.
• Product dimensions and materials may vary slightly.
• Availability may change without notice.
• Product descriptions may contain inadvertent errors.

Dyulokha does not guarantee that all product information is complete, accurate, or current at all times.

6. Pricing & Availability

Prices displayed on the Services may change at any time without notice.

We reserve the right to:

• Correct pricing errors.
• Refuse or cancel orders resulting from pricing inaccuracies.
• Limit quantities purchased.
• Discontinue products without notice.

If a pricing error affects your order, we may contact you with revised pricing or cancel the order and issue a refund.

7. Orders

All orders are subject to:

• Product availability
• Fraud screening
• Payment authorization
• Compliance verification

Receipt of an order confirmation does not constitute acceptance of an order.

Dyulokha reserves the right to:

• Refuse any order
• Cancel any order
• Limit quantities
• Request additional verification

8. Payments

Payments are processed through third-party payment providers.

Accepted payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• RuPay
• Apple Pay
• Google Pay
• Shop Pay
• Link by Stripe
• PayPal
• Amazon Pay
• UPI
• Net Banking
• Digital Wallets

Available payment methods vary by country and eligibility.

9. International Orders

Dyulokha serves customers worldwide.

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• GST
• Brokerage fees
• Government-imposed charges

These charges are determined by local authorities and are the responsibility of the customer unless explicitly stated otherwise.

Dyulokha cannot guarantee customs processing times.

10. Shipping & Delivery

Estimated shipping and delivery times are provided for convenience only.

Delivery dates are not guaranteed.

Dyulokha is not responsible for delays caused by:

• Customs processing
• Weather
• Carrier disruptions
• Government actions
• Force majeure events

Risk of loss transfers to the customer upon delivery to the carrier where permitted by applicable law.

11. Returns & Exchanges

Returns, replacements, and exchanges are governed by our Returns Policy.

Eligibility varies by:

• Product category
  
• Country
• Product condition

Certain products may not be eligible for return or exchange.

12. Gift Cards

Gift cards and e-gift cards are governed by the Gift Card Terms.

Unless required by law:

• Gift cards are non-refundable.
• Gift cards cannot be redeemed for cash.
• Lost or stolen gift cards may not be replaceable.

13. D-Club Rewards Program

Participation in D-Club is subject to separate D-Club Terms and Conditions.

Dyulokha reserves the right to:

• Modify rewards
• Adjust redemption values
• Suspend accounts
• Terminate the program

at any time.

14. Intellectual Property

All content on the Services including:

• Logos
• Trademarks
• Product photography
• Text
• Graphics
• Videos
• Software
• Designs

is owned by Dyulokha or its licensors and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

15. Prohibited Activities

You agree not to:

• Violate applicable laws.
• Commit fraud.
• Interfere with platform security.
• Attempt unauthorized access.
• Upload malicious software.
• Scrape or harvest data.
• Impersonate another person.
• Use the Services for unlawful purposes.

16. User Content

If you submit reviews, comments, photos, or other content:

• You retain ownership of your content.
• You grant Dyulokha a worldwide, royalty-free license to use, display, reproduce, and distribute such content in connection with the Services.

You are solely responsible for content you submit.

17. Privacy

Use of the Services is governed by our Privacy Policy.

18. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DYULOKHA DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY
• AVAILABILITY

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DYULOKHA SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES
• INCIDENTAL DAMAGES
• SPECIAL DAMAGES
• CONSEQUENTIAL DAMAGES
• LOST PROFITS
• LOST DATA
• BUSINESS INTERRUPTION

ARISING FROM OR RELATED TO THE USE OF THE SERVICES.

20. Indemnification

You agree to indemnify and hold harmless Dyulokha, its affiliates, directors, officers, employees, partners, and service providers from any claims, losses, liabilities, damages, costs, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of applicable laws

21. Force Majeure

Dyulokha shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

• Natural disasters
• Pandemics
• Government actions
• Labor disputes
• Transportation disruptions
• Internet outages
• Power failures

22. Termination

Dyulokha may suspend, restrict, or terminate access to the Services at any time for violations of these Terms or other lawful reasons.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes arising from these Terms.

24. Changes to These Terms

Dyulokha may update these Terms from time to time.

Updated Terms will be posted on the Services with a revised "Last Updated" date.

Continued use of the Services constitutes acceptance of the revised Terms.

25. Contact Us

Dyulokha Fashions Private Limited

Customer Support: support@dyulokha.in
Legal & Compliance: legal@dyulokha.in
Privacy Requests: privacy@dyulokha.in