Shipping policy
Last Updated: June 19, 2026
1. Overview
Thank you for shopping with Dyulokha.
Dyulokha is a global marketplace featuring products from trusted brands, sellers, artisans, and product partners. Orders may be fulfilled from India or other authorized fulfillment locations depending on product availability, seller location, and destination country.
Shipping availability, delivery times, and shipping charges may vary based on product category, seller, destination, package size, and fulfillment location.
2. Order Processing
Orders are processed after successful payment authorization and verification.
Dyulokha Fulfillment Warehouse (Ready to Ship)
Products stocked in Dyulokha's India Fulfillment Warehouse are generally processed within 1–2 business days before shipment.
Marketplace Seller Fulfillment
Products fulfilled by independent sellers, artisans, brands, or product partners may require additional time before shipment, as inventory must first be prepared and transferred to Dyulokha or dispatched by the seller.
These orders are generally processed within 3–7 business days before shipment.
Made-to-Order & Customized Products
Certain handcrafted, personalized, or made-to-order products require additional production time.
Estimated production timelines are displayed on the applicable product page.
Depending on the product and seller, production may require 4–6 weeks or longer before shipment.
Orders placed on weekends or public holidays begin processing on the next business day.
3. Shipping Methods & Delivery Estimates
Delivery estimates begin after order processing has been completed.
Actual delivery times vary based on inventory location, seller location, destination, carrier performance, customs processing (where applicable), and other operational factors.
| Shipping Method | Estimated Delivery | |
|---|---|---|
| Dyulokha India | Express Shipping | 2–3 Business Days |
| Dyulokha India | Standard Shipping | 3–7 Business Days |
| Marketplace Seller Fulfillment | Standard Shipping | 7–15 Business Days |
| International Shipping | Standard International | 5–15 Business Days |
Delivery estimates are provided for convenience only and are not guaranteed.
4. Fulfillment Locations
Orders may be fulfilled from one or more of the following:
- Dyulokha India Fulfillment Warehouse
- Marketplace Seller Warehouse
- Authorized Brand Warehouse
- Other approved fulfillment partners
The fulfillment location is determined based on inventory availability, seller location, operational efficiency, and delivery destination.
Products within the same order may be fulfilled from different locations to provide faster delivery and improved product availability.
5. Shipping Charges
Shipping charges are calculated during checkout based on:
- Destination country
- Delivery address
- Package dimensions
- Product weight
- Seller location
- Shipping method selected
The final shipping cost will be displayed before payment is completed.
Unless otherwise stated, shipping charges are non-refundable.
6. International Shipping
Dyulokha ships internationally where permitted by applicable law and carrier availability.
International orders may be fulfilled directly from:
- Dyulokha India Fulfillment Warehouse
- Authorized marketplace sellers
- Other approved fulfillment partners
International delivery generally requires 7–15 business days after shipment, although delivery times may vary depending on destination country, customs processing, carrier performance, and local regulations.
Available shipping methods and applicable shipping charges are displayed during checkout.
7. Customs Duties & Import Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- GST
- Brokerage fees
- Other government-imposed charges
These charges are determined by local customs authorities and are not included in product prices or shipping fees unless explicitly stated during checkout.
Customers are responsible for paying any applicable customs duties, taxes, or import charges required to release the shipment.
Dyulokha cannot estimate or control these charges.
8. Courier & Logistics Partners
Orders may be delivered through trusted logistics providers, including:
- Blue Dart
- Delhivery
- DTDC
- DHL
- FedEx
- UPS
- India Post
- Other approved shipping partners
The shipping carrier may vary depending on destination, service level, and availability.
9. Order Tracking
Once your order ships, you will receive shipment confirmation containing tracking information via:
- SMS (where available)
- WhatsApp (where available)
Tracking updates are provided by the carrier and may occasionally be delayed.
10. Multiple Shipments
As a marketplace, products within a single order may be fulfilled from multiple warehouses, sellers, or fulfillment partners.
Accordingly, you may receive:
- Multiple packages
- Separate shipment confirmation emails
- Separate tracking numbers
- Different delivery dates
Additional shipping charges, if any, will be clearly displayed during checkout before your order is placed.
11. Delivery Delays
Delivery delays may occur due to:
- Weather conditions
- Customs inspections
- Public holidays
- Peak shopping periods
- Carrier disruptions
- Natural disasters
- Government actions
- Other circumstances beyond our reasonable control
Dyulokha is not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.
12. Damaged, Lost, or Missing Shipments
If your shipment arrives damaged, incomplete, or appears lost:
- Contact Dyulokha Support as soon as possible.
- Retain all original packaging.
- Provide photographs and supporting information where requested.
Claims are reviewed in accordance with our Returns, Refunds & Exchanges Policy.
13. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Dyulokha is not responsible for delays, failed deliveries, or additional charges resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect contact information
- Refused deliveries
Additional shipping fees may apply for reshipment requests.
14. Order Changes & Cancellations
Once an order has entered processing or fulfillment, modifications may not be possible.
This includes:
- Products ordered
- Delivery address
- Customer details
- Shipping method
Cancellation requests are subject to our Returns, Refunds & Exchanges Policy and order processing status.
15. Delivery Completion
Delivery is considered completed when the carrier confirms successful delivery to the address provided during checkout.
Customers are responsible for ensuring a secure delivery location and accurate shipping information.
16. Contact Us
For shipping, delivery, or order-related questions:
Customer Support
support@dyulokha.in
Please include your order number when contacting support so we can assist you more efficiently.
