Frequently Asked Questions
How long will my order take to arrive?
Standard Shipping
- Processing: 2–3 business days
- Delivery: 3–7 business days
Express Shipping
- Processing: 1 business day
- Delivery: 2–3 business days
International Shipping
- Delivery typically takes 5–15 business days depending on destination, customs clearance, and local courier operations
Delivery times may vary during holidays, peak shopping periods, or due to customs processing.
Can I modify or cancel my order after placing it?
Orders may be modified or canceled within 24 hours of placement, provided processing has not begun.
To request a change, please contact our support team as soon as possible through our Contact Us page or by emailing support@dyulokha.in.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
To track your order:
- Open your shipping confirmation email.
- Click the tracking link provided.
- View the latest delivery status from the courier.
Common tracking statuses include:
- Order Confirmed – Your order has been received.
- Processing – Your order is being prepared for shipment.
- In Transit – Your package is on the way.
- Out for Delivery – Delivery is expected soon.
- Delivered – Your package has been successfully delivered.
If tracking information is unavailable or appears delayed, please contact our support team.
What if my order is lost, damaged, or delayed?
If your order is lost, arrives damaged, or experiences an unexpected delay, please contact us promptly.
Our team will work with the shipping carrier and seller to investigate the issue and determine the appropriate resolution, which may include a replacement, refund, or alternative solution where applicable.
Can someone else receive my order?
Yes. A family member, household member, or authorized recipient may receive the package on your behalf at the delivery address provided during checkout.
For select high-value orders, the carrier may require a signature or identity verification upon delivery.
Can I place an order from outside India?
Yes. Dyulokha serves customers worldwide. Available products, shipping methods, delivery times, and pricing may vary by destination country.
Do you ship internationally?
Yes. Dyulokha ships to customers worldwide. International shipping availability, delivery times, customs requirements, and shipping costs may vary by destination country.
What payment methods do you accept?
Dyulokha supports a variety of secure payment methods depending on your country, device, and eligibility.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- RuPay
- Diners Club
- JCB
- Apple Pay
- Google Pay
- Shop Pay
- Link by Stripe
- PayPal (where available)
- Amazon Pay (where available)
- UPI (India)
- Net Banking (India)
- Wallet Payments (where supported)
Available payment methods will be displayed during checkout.
Why are some payment methods unavailable?
Available payment methods depend on factors such as your country, currency, device, browser, order value, and payment provider eligibility.
As a result, certain payment methods may be available for some customers but not others.
Is my payment information secure?
Yes. All transactions are processed through secure, industry-standard payment providers using SSL encryption and advanced fraud protection measures.
Dyulokha does not store your full credit card or payment information on its servers.
For more information, please review our Privacy Policy.
Can I pay in installments?
Installment and Buy Now, Pay Later (BNPL) options may be available depending on your country, payment provider, and eligibility.
Available financing options will be displayed at checkout when supported.
When will I be charged for my order?
Your payment is authorized and processed when your order is placed. Depending on your payment method and financial institution, processing times may vary.
Why was my payment declined?
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect payment details
- Bank security checks
- Expired payment method
- Transaction limits set by your bank
- Temporary payment provider issues
If your payment is declined, please verify your information and try again or contact your financial institution.
I'm having trouble with my payment. What should I do?
If you're experiencing payment issues:
- Verify your card, wallet, or payment details.
- Ensure sufficient funds are available.
- Try a different payment method.
- Contact your bank or payment provider if the issue persists.
If you still need assistance, please contact Dyulokha Support.
Can I use multiple payment methods for one order?
Currently, only one payment method can be used per order unless otherwise stated during checkout.
Will I receive a payment confirmation?
Yes. Once your payment is successfully processed, you will receive an order confirmation email containing your order details and payment confirmation.
Are taxes included in product prices?
Applicable taxes, duties, shipping charges, and fees are calculated during checkout and displayed before payment is completed.
For international orders, additional customs duties or import taxes may apply depending on the destination country.
How will my refund be issued?
Approved refunds are issued to the original payment method used for the purchase.
Depending on your bank, card issuer, payment provider, and country, refunds may take 5–14 business days to appear in your account after processing.
What currency will I be charged in?
Product pricing and checkout currency may vary based on your location and selected market.
The final currency and amount charged will be displayed during checkout before payment is completed.
Your bank or card issuer may apply currency conversion fees for international transactions.
Will I have to pay customs duties or import taxes?
For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges may apply depending on the destination country.
These charges are determined by local customs authorities and are not included in product prices or shipping fees unless explicitly stated during checkout.
Customers are responsible for any applicable customs duties, taxes, or import fees required to release the shipment.
How much will customs duties and taxes cost?
Customs duties and taxes vary by country and are determined by local regulations.
Because these charges differ between destinations, Customs duties and taxes are determined by local customs authorities and vary by destination country, product category, and order value. Dyulokha cannot control or guarantee these charges.
We recommend contacting your local customs authority for more information before placing an international order.
What happens if customs fees are not paid?
If customs duties, taxes, or import charges are not paid by the customer, the shipment may be delayed, returned, abandoned, or destroyed by the carrier or customs authority.
Original shipping charges and any non-recoverable costs may not be refundable.
View Full Privacy Policy here
What delivery options do you offer?
Dyulokha offers multiple delivery options based on product availability, seller location, and destination country.
Available options may include:
- Standard Shipping
- Express Shipping
- Local Delivery (where available)
- In-Store Pickup (participating locations only)
Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout.
For qualifying orders, free shipping promotions may apply.
View our full Shipping Policy for additional details.
Why am I only seeing one shipping option at checkout?
Shipping options are determined by product availability, seller location, destination country, package size, and fulfillment requirements.
In some cases, only one shipping method may be available for your order.
Will my order arrive in multiple packages?
Yes. As a marketplace, products may ship from different sellers, warehouses, or fulfillment centers.
If your order contains items from multiple locations, you may receive separate shipments with individual tracking information.
Can I select pickup for some items and shipping for others?
Currently, each order supports a single fulfillment method.
If you require different delivery methods, please place separate orders.
Why is in-store pickup unavailable?
In-store pickup is available only for eligible products and participating locations.
Availability may vary based on inventory, seller participation, and store location.
Can I ship items to multiple addresses in one order?
Currently, each order can be shipped to a single delivery address.
For shipments to multiple addresses, please place separate orders.
Do you offer international shipping?
Yes. Dyulokha ships to customers worldwide.
International shipping availability, delivery times, shipping charges, customs requirements, and import regulations may vary by destination country.
Available international shipping options will be displayed during checkout.
How long will delivery take?
Delivery times vary depending on the seller location, destination, shipping method, and customs processing requirements.
Typical delivery estimates are:
Shipping MethodEstimated DeliveryStandard Shipping3–7 Business DaysExpress Shipping2–3 Business DaysInternational Shipping5–15 Business Days
Delivery estimates are not guaranteed and may vary during holidays, peak seasons, weather events, or customs delays.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.
What happens if customs fees are not paid?
If customs duties, taxes, or import charges are not paid, the shipment may be delayed, returned, abandoned, or destroyed by the carrier or customs authority.
Shipping charges and certain non-recoverable costs may not be refundable.
What should I do if my package cannot be located?
Before contacting support, please:
- Check your tracking information.
- Check with household members, neighbors, building management, or reception staff.
- Verify the delivery address on your order.
If your package still cannot be located, please contact Dyulokha Support within 3 business days of the reported delivery date.
What if I am unavailable when my order arrives?
If a signature is required, the carrier may attempt redelivery or provide pickup instructions.
If no signature is required, the package may be left at a secure location determined by the carrier, such as a doorstep, reception desk, parcel locker, or mailbox where permitted.
What is your return policy?
Dyulokha accepts returns, replacements, or exchanges only for eligible items that arrive:
- Damaged
- Defective
- Incorrect
- Materially different from their description
Customers must report eligible issues within 24 hours of delivery and provide supporting photographic or video evidence.
Due to the nature of many marketplace products, items received in good condition are generally not eligible for return or exchange.
View our full Returns Policy for complete details.
Which items are eligible for return or exchange?
The following may be eligible for a return, replacement, or exchange:
- Damaged merchandise
- Defective merchandise
- Incorrect items received
- Missing components or incomplete orders
All requests are subject to review and verification.
Which items are not eligible for return or exchange?
Unless they arrive damaged or defective, the following items are generally not eligible for return or exchange:
- Apparel
- Jewelry
- Footwear
- Accessories
- Home décor
- Furnishings
- Kitchen essentials
- Customized or personalized products
- Made-to-order products
- Sale or clearance merchandise
- Limited-edition products
- Gift cards and digital products
Additional product-specific return conditions may be displayed on individual product pages.
How do I request a return or replacement?
To request a return, replacement, or exchange:
- Contact Dyulokha Support within 24 hours of delivery.
- Provide your order number.
- Submit clear photos or videos showing the issue.
- Our team will review your request and provide next steps.
Unauthorized returns may not be accepted.
Can I return items at a Dyulokha store?
Return eligibility depends on the product, seller, and fulfillment method.
Where applicable, return instructions will be provided by our support team during the return review process.
What if I want an exchange instead?
Approved exchanges are available for eligible damaged, defective, or incorrect items, subject to inventory availability.
If a replacement is unavailable, Dyulokha or the seller may offer a refund or store credit where permitted.
Will I be charged for return shipping?
For approved damaged, defective, or incorrect items, Dyulokha or the seller may provide a return label or return instructions.
Return shipping responsibility may vary depending on the product, seller, and reason for the return.
How long does it take to process a return?
Once the returned item is received and inspected, or once submitted evidence has been reviewed and approved, return requests are typically processed within 5–14 business days.
Processing times may vary depending on the seller, product category, destination country, and payment provider.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, it may take several business days for the refund to appear in your account.
What if my item arrives damaged?
If your item arrives damaged, please contact Dyulokha Support within 24 hours of delivery and provide clear photos or videos of the issue.
Once verified, we will work with the seller to arrange a replacement, exchange, or refund as appropriate.
How do I purchase an E-Gift Card?
E-Gift Cards can be purchased directly from the Dyulokha website.
Simply visit the Gift Cards page, select your preferred gift card value, add it to your cart, and complete checkout. Once purchased, the E-Gift Card will be delivered electronically to the designated email address.
How will the recipient receive the E-Gift Card?
E-Gift Cards are delivered digitally via email. The recipient will receive the gift card code along with instructions for redeeming it on the Dyulokha marketplace.
Delivery is typically immediate but may take several hours depending on payment verification and processing.
Can E-Gift Cards be used with discount codes or promotions?
Yes. E-Gift Cards are treated as a payment method and may generally be used in conjunction with eligible promotions, discounts, and offers unless otherwise stated.
Certain promotional exclusions may apply.
Can I use an E-Gift Card for a partial payment?
Yes. If your E-Gift Card balance does not cover the full order amount, you may pay the remaining balance using another accepted payment method.
Can I purchase an E-Gift Card for someone in another country?
Yes. E-Gift Cards may be purchased for recipients worldwide. Redemption availability may vary depending on marketplace availability, local regulations, and supported currencies.
What if I lose my E-Gift Card?
Please treat your E-Gift Card like cash.
If you lose access to your E-Gift Card, contact Dyulokha Support and provide proof of purchase or the original email confirmation. While recovery cannot be guaranteed, we will make reasonable efforts to assist you.
Can I refund or exchange an E-Gift Card?
E-Gift Cards are non-refundable, non-returnable, and cannot be exchanged for cash, except where required by applicable law.
Please review our Refund Policy for additional information.
Do E-Gift Cards expire?
Unless otherwise stated or required by applicable law, Dyulokha E-Gift Cards do not expire.
How do I redeem an E-Gift Card?
During checkout:
- Add eligible products to your cart.
- Proceed to checkout.
- Enter your E-Gift Card code in the Gift Card or Discount Code field.
- The available balance will be applied to your order.
Who can I contact for E-Gift Card assistance?
For questions regarding E-Gift Cards, please contact Dyulokha Support:
Our team will be happy to assist you.
How do I create an account?
Creating a Dyulokha account is quick and free.
Click Sign Up, enter your email address, and follow the verification steps to create your account.
Once registered, you'll be able to:
- View and track your orders
- Save shipping addresses
- Access D-Club rewards
- Manage your account preferences
- Enjoy a faster, personalized shopping experience
How do I sign in to my account?
Dyulokha uses secure passwordless sign-in.
Simply enter your email address on the Sign In page, and we'll send you a one-time verification code or secure sign-in link (depending on your device and region). Enter the code or follow the link to access your account.
No password is required.
I didn't receive my sign-in code or email. What should I do?
If you don't receive your verification email:
- Confirm you've entered the correct email address.
- Check your Spam or Junk folder.
- Wait a few minutes, then request a new verification code.
- Ensure your email provider isn't blocking messages from Dyulokha.
If you're still unable to sign in, please contact Dyulokha Support.
How do I update my account information?
After signing in, visit My Account to manage your profile.
Depending on your account settings, you can:
- Update your personal information
- Manage shipping addresses
- Update communication preferences
- View your order history
- Manage your D-Club rewards and account settings
Is my personal information secure?
Yes.
Dyulokha uses industry-standard encryption, secure authentication, and trusted infrastructure to help protect your personal information and account data.
For more information, please review our Privacy Policy.
Do I need an account to place an order?
Guest checkout may be available for eligible purchases.
Creating a Dyulokha account allows you to:
- Track orders
- Save shipping addresses
- Access D-Club rewards
- View your order history
- Enjoy a faster, more personalized shopping experience
How can I view my order history?
Sign in to your Dyulokha account and visit My Account to view:
- Order history
- Order details
- Shipment tracking
- Account activity
How do I delete or close my account?
If you'd like to request deletion or closure of your Dyulokha account, please contact Dyulokha Support.
Requests are processed in accordance with our Privacy Policy and applicable laws.
How can I contact support regarding my account?
For assistance with account access, verification emails, profile updates, or account security, please contact Dyulokha Support.
Email: support@dyulokha.in
Can I change the email address on my account?
Yes. You can update your email address from My Account (where supported). For security reasons, you may be asked to verify your new email address before the change takes effect.
Why do I need to verify my email each time I sign in?
Dyulokha uses passwordless authentication to help protect your account and personal information. Each sign-in is verified using a one-time code or secure sign-in link sent to your email, eliminating the need to remember a password.
Can I stay signed in?
Yes. Depending on your device and browser settings, you may remain signed in for a period of time. For your security, we recommend signing out when using a shared or public device.
Do you offer warranties on your products?
Warranty coverage varies by product, brand, and seller.
Where applicable, warranty information will be displayed on the product page or included with the product documentation.
For warranty-related questions, please contact Dyulokha Support before placing your order.
What if a product is out of stock?
Availability varies by seller and product.
For eligible products, you may see a Notify Me When Available option on the product page. If available, you can sign up to receive an email notification when the item is back in stock.
Some products may also be restocked by sellers at different times throughout the year.
Do you have physical store locations?
Dyulokha operates primarily as an online marketplace connecting customers with brands, sellers, and artisans.
Select products and services may be available through participating retail locations, pickup locations, or marketplace partners where applicable.
Please visit our Store Locator page for the latest location information.
How can I contact Dyulokha Support?
Our support team is here to assist with orders, shipping, returns, marketplace inquiries, and general questions.
You can contact us through our Contact Us page or by emailing:
Support Hours:
Monday – Saturday, 10:00 AM – 8:00 PM IST
Do you ship internationally?
Yes. Dyulokha ships to customers worldwide.
International shipping availability, delivery times, customs requirements, and shipping charges may vary by destination country and product.
Available shipping options will be displayed during checkout.
Can I cancel my order?
Orders may be eligible for cancellation before processing or shipment begins.
Once an order has been processed or shipped, cancellation may no longer be available.
Please contact Dyulokha Support as soon as possible if you wish to request a cancellation.
Why do product colors or designs sometimes vary from photos?
Product colors, textures, embroidery details, craftsmanship, and finishes may vary slightly due to photography, lighting conditions, artisan techniques, material variations, and device display settings.
Such variations are generally not considered defects.
Does Dyulokha sell its own products?
Dyulokha operates as a marketplace connecting customers with brands, sellers, and artisans across fashion, jewelry, footwear, accessories, home décor, furnishings, kitchen essentials, gifts, and lifestyle products.
Product availability, fulfillment, and policies may vary depending on the seller and product category.
