Returns & Exchanges
At Dyulokha, we partner with trusted sellers and brands to offer quality products across fashion, jewelry, footwear, accessories, home décor, furnishings, kitchen essentials, gifts, and lifestyle products.
Due to the nature of marketplace products, returns and exchanges are generally accepted only for items that arrive damaged, defective, incorrect, incomplete, or materially different from their description.
Please note that product colors, textures, finishes, embroidery details, materials, and craftsmanship may vary slightly from online images due to photography, lighting conditions, artisan techniques, natural material variations, and device display settings. These variations are not considered defects.
Eligible Returns
The following items may be eligible for a return, replacement, exchange, or refund, subject to review:
- Damaged items received upon delivery
- Defective merchandise
- Incorrect item received
- Missing components or incomplete orders
- Items materially different from their description
Reporting Timeframes
Eligible issues must be reported with clear photographic or video evidence within:
- India Orders: Within 48 hours of delivery
- International Orders: Within 72 hours (3 calendar days) of delivery
Requests submitted after these timeframes may not be eligible for review.
Non-Eligible Returns
Unless they arrive damaged, defective, incorrect, incomplete, or materially different from their description, the following are generally not eligible for return or exchange:
- Apparel, jewelry, footwear, accessories, home décor, furnishings, kitchen products, and other merchandise received in good condition
- Customized, personalized, altered, or made-to-order products
- Sale, clearance, promotional, or limited-edition merchandise
- Digital products, Gift Cards, and E-Gift Cards
- Returns requested due to change of mind, personal preference, sizing, fit, color preference, or buyer's remorse
Return Process
To request a return, replacement, exchange, or refund:
- Contact Dyulokha Customer Support within the applicable reporting period.
- Provide your order number and a description of the issue.
- Submit the required photos or videos.
- Our team will review your request and provide further instructions.
Unauthorized returns may not be accepted.
Return Shipping
For approved damaged, defective, incorrect, or incomplete items, Dyulokha or the seller may provide a prepaid return label or return instructions. In certain cases, photographic verification may be sufficient and a return shipment may not be required.
Exchanges
Approved exchanges are available only for eligible items and are subject to product availability. If a replacement is unavailable, Dyulokha or the seller may offer a refund, store credit, or an alternative replacement where applicable.
Refunds
Approved refunds are processed after verification and, where required, receipt and inspection of the returned merchandise. Refunds are generally issued to the original payment method. Processing times vary depending on the payment provider, financial institution, and destination country.
International Orders
International returns may be subject to customs procedures, local regulations, and carrier requirements. Customs duties, import taxes, VAT, brokerage fees, and other government-imposed charges are generally non-refundable unless required by applicable law.
Marketplace Notice
Dyulokha operates as a marketplace connecting customers with independent sellers, brands, artisans, and product partners. Return eligibility, exchange availability, fulfillment processes, and product-specific conditions may vary depending on the seller, product category, and destination country. Additional return conditions may be displayed on individual product pages.
For complete details, including refund processing times, cancellations, and other terms, please refer to our Returns, Refunds & Exchanges Policy.
